Back to open positions

Customer Service Manager

ILPRA Systems UK Ltd – Swindon (Wiltshire)

For our site in Swindon (Wiltshire), we are looking for a Customer Service Manager, a key role responsible for managing technical assistance, installation, maintenance, and post‑sales coordination of ILPRA machines in the UK market.

What we are looking for:

  • Previous experience in technical customer service, service management, or technical coordination roles.
  • Strong knowledge of mechanical and electrical engineering principles.
  • Ability to communicate clearly and effectively with customers and internal teams, including in critical situations.
  • Familiarity with international manufacturing companies or with environments involving coordination with European headquarters.
  • Strong organizational and managerial skills, with the ability to handle multiple priorities.
  • Problem‑solving attitude, operational autonomy, and strong customer orientation.
  • Good IT skills and basic commercial awareness (costs, pricing, margins).